Privacy Policy

1. Who We Are

CPR Group Ltd ("we," "us," or "our") is a roofing, restoration, and exterior renovation contractor based in Calgary, Alberta, Canada. Our registered business address is 6115 4 St SE #6, Calgary, AB T2H 2H9. You can reach us at (403) 476-3629 or info@cprgroup.ca.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at cprgroup.ca or use our services. It is written to comply with Alberta's Personal Information Protection Act (PIPA) and Canada's Personal Information and Electronic Documents Act (PIPEDA).

2. Personal Information We Collect

We collect personal information that you voluntarily provide to us when you request a quote, book a service, or contact us through our website, phone, email, or text message. This may include:

• Contact information: your first and last name, email address, phone number, and mailing or property address.
• Project information: details about your roofing, restoration, or exterior renovation project that you share with us through our contact form or during consultations.
• Communication records: messages you send us via email, text message (SMS), phone, or our website contact form.

Automatically Collected Information

When you visit cprgroup.ca, our website may automatically collect certain technical information, including your IP address, browser type and version, operating system, referring website, pages visited, time and date of your visit, and device identifiers. This information is collected through cookies and similar tracking technologies (see Section 7 below).

3. How We Use Your Personal Information

We use the personal information we collect for the following purposes:

• To provide our services: responding to your quote requests, scheduling inspections, performing roofing and exterior work, and communicating about your project.
• To communicate with you: contacting you by phone, email, or SMS regarding your inquiry, appointment, project updates, or follow-up.
• To improve our services: analyzing website usage to improve our website, services, and customer experience.
• To comply with legal obligations: meeting our obligations under applicable laws, regulations, and industry standards, including maintaining insurance, WCB, and licensing records.

4. Consent

Under PIPA, we collect, use, and disclose your personal information only with your consent, except where permitted or required by law. By submitting your information through our website contact form, calling us, or texting us, you consent to our collection and use of that information for the purposes described in this policy.

You may withdraw your consent at any time by contacting us at info@cprgroup.ca or (403) 476-3629. Withdrawal of consent may limit our ability to provide services to you.

5. Disclosure of Your Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your personal information in the following limited circumstances:

• Service providers: We may share your information with trusted third-party service providers who assist us with website hosting, analytics, or business operations. These providers are bound by confidentiality obligations and are only permitted to use your information to perform services on our behalf.
• Insurance and legal purposes: We may disclose your information to our insurer (Federated Insurance) or legal counsel as necessary to process claims, resolve disputes, or defend our legal rights.
• Legal requirements: We may disclose your information where required by law, court order, or valid legal process, or to protect the safety and rights of CPR Group Ltd, our employees, customers, or the public.
• Business transactions: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of that transaction. You will be notified before your information becomes subject to a different privacy policy.

6. SMS/Text Message Communications

If you provide your phone number and consent to receive text messages from CPR Group Ltd, the following applies:

• Opt-out: You can opt out of SMS communications at any time by replying STOP or UNSUBSCRIBE, or by contacting us at info@cprgroup.ca or (403) 476-3629. After unsubscribing, you will receive a final confirmation message and your number will be removed from our list within 24 hours.
• Help: Reply HELP for assistance. You will receive a response with our phone number, email, and website.
• No sharing: We do not share your phone number with third parties for marketing purposes.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device by your web browser.

We use the following types of cookies:

• Essential cookies: Required for the website to function properly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our website so we can improve content and functionality.
• Functionality cookies: Remember your preferences and settings to personalize your experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, to provide our services, and to comply with applicable legal and regulatory obligations. Project-related records may be retained for the duration required by Alberta building codes, warranty periods, insurance requirements, and tax obligations.

When your personal information is no longer needed, we will securely destroy, erase, or anonymize it.

9. Security

We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our website uses SSL/TLS encryption for data transmitted between your browser and our server. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights Under PIPA

Under Alberta's Personal Information Protection Act, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Withdraw consent: Withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
• Complain: File a complaint with the Office of the Information and Privacy Commissioner of Alberta (OIPC) if you believe your privacy rights have been violated.

To exercise any of these rights, contact us at info@cprgroup.ca or (403) 476-3629. We will respond to your request within 30 business days, as required by PIPA.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

12. Links to Third-Party Websites

Our website may contain links to third-party websites, including our material suppliers, industry associations, and review platforms. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will post the updated policy on this page and update the "Last updated" date above. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

CPR Group Ltd
6115 4 St SE #6, Calgary, AB T2H 2H9
Phone: (403) 476-3629
Email: info@cprgroup.ca
Website: cprgroup.ca/contact/

Office of the Information and Privacy Commissioner of Alberta (OIPC)
Phone: 780-422-6860
Toll-free: 1-888-878-4044
Website: oipc.ab.ca